Quality Cost Bibliography

Cappanella, J. and the ASQC Quality Costs Committee (1990). Principles of Quality Costs: Principles, Implementation, and Use, ASQC Quality Press, Milwaukee, WI, USA.

Carr, L. P. and L. A. Ponemon (1994). "The Behavior of Quality Costs: Clarifying the Confusion," Journal of Cost Management, Summer, pp.26-xx.

Crosby, P. B. (1979). Quality is Free: The Art of Making Quality Certain, McGraw-Hill Book Company, New York, NY, USA.

Gray, J. (1995). "Quality Costs: A Report Card on Business," Quality Progress, April, pp. 51-54.

Heagy, C. D. (1991). "Determining Optimal Quality Costs by Considering Cost of Lost Sales," Journal of Cost Management, Fall, pp. 64-72.

Ostrenga. M. R. (1991). "Return on Investment Through the Cost of Quality," Journal of Cost Management, Summer, pp.37-44.

Unal, R. and E. B. Dean (1991). "Analysis of Quality Costs: A Critical Element in CIM," in Dwivedi, S. N., A. K. Verma, and J. E. Sneckenberger, ed., CAD/CAM Robotics and Factories of the Future '90, Vol. 1, pp. 453-457, Springer-Verlag, Berlin, Deutschland.

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