Total Quality Management Bibliography

Edwin B. Dean

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Anon. (1988). Managing Quality and Productivity in Aerospace and Defense, Defense Systems Management College, Fort Belvior VA.

Anon. (1989). AIAA/ADPA/NSIA 1st. National Total Quality Management Symposium, Denver CO, 1-3 November.

Anon. (1992). Putting the T in Health Care TQM: A Model for Integrated TQM: Clinical Care and Operations, GOAL/QPC, Methuen MA.

Anon. (1994). "After All Tests Have Been Graded, Will TQM Get an A+ or an F?," Management Review, January.

Bemowski, K. (1995). "TQM: Flimsy Footing or Firm Foundation?," Quality Progress, Vol. 28, No. 7, July, pp. 27-28.

Berk, J. and S. Berk (1993). Total Quality Management: Implementing Continuous Improvement, Sterling Publishing Co. Inc., New York NY.

Breisch, R. E. (1996). "Are You Listening," Quality Progress, January, pp. 59-62.

Cullen, J. and J. Hollingum (1987). Implementing Total Quality, Springer-Verlag, Berlin.

Crosby, P. B. (1979). Quality is Free: The Art of Making Certain, McGraw-Hill Book Company, New York NY.

Crosby, P. B. (1984). Quality Without Tears: The Art of Hassle-Free Management, A Plume Book, New York NY.

Gevirtz, C. (1994). Developing New Products With TQM, McGraw-Hill, Inc., New York NY.

Gitlow, H. S. and S. J. Gitlow (1987). The Deming Guide to Quality and Competitive Position, Prentice-Hall Inc., Englewood Cliffs NJ.

Goldratt, E. M. (1990). Theory of Constraints, North River Press, Inc, New York NY.

Hodgson, A. (1987). "Deming's Never-Ending Road to Quality," Personnel Management, July, pp. 40-44.

Lawrence, J. J. (1996). "Math Programming's Potential to Aid TQM Implementation," Quality Progress, January, pp. 76-80.

Leach, L. P. (1996). "TQM, Reengineering, and the Edge of Chaos," Quality Progress,February, pp. 85-90.

Rao, A., L. P. Carr, I. Dambolena, R. J. Kopp, J. Martin, F. Rafii, and P. F. Schlesinger (1996). Total Quality Management: A Cross Functional Perspective, John Wiley & Sons, New York NY.

Reichheld, F. F., and W. E. Sasser Jr. (1990). "Zero Defections: Quality Comes to Services," Harvard Business Review, Vol. 68, No.5, September-October, pp. 105-111.

Scherkenbach, W. W. (1986). The Deming Route to Quality and Productivity: Roadmaps and Roadblocks, CEEPress Books, Continuing Engineering Education Program, George Washington University, Washington DC.

Walton, M. (1986). The Deming Management Method, Perigee Books, New York NY.

Zultner, R. E. (1993). "TQM for Technical Teams," Communications of the ACM, Vol. 36, No. 10, October, pp. 79-91.



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